Return Policy

Your satisfaction is our priority. We understand that sometimes things don’t work out — and we’re here to help.

General Return Conditions:

Customers may return their order within 3 days of receiving it, provided the following conditions are met:

• Mobiles, tablets, and laptops must not be powered on or tested, including inserting a SIM card or connecting to Wi-Fi.
• The item must be unused, undamaged, and in its original packaging.
• All accessories, manuals, and labels must be included and intact.
• Proof of purchase (invoice or order number) must be provided.
• Returns can be made in-store or via delivery, according to our delivery return process.
• In case of a manufacturing defect, you must provide clear photos and videos via WhatsApp.

Items NOT Eligible for Return:

• Opened or used items.
• Items with signs of wear, scratches, or damage caused by misuse.
• Earphones, hygiene-sensitive items, and screen protectors.

Return Process:

Contact us via WhatsApp at 76189919 or by email sales@mrphonelb.com with your order number.
Our team will review your request and confirm eligibility.
Once we receive and inspect the item, you may choose from:

• A refund to your original payment method
• Or a store credit or replacement, if preferred

Refund Timeline:

Refunds are processed within 3–5 business days after approval.

Delivery Fees:

If the return is not due to our mistake or a defective item, the original delivery fee is non-refundable, and return delivery charges must be paid by the customer.

Questions?

We're happy to help! Contact us anytime via WhatsApp, and our support team will assist you quickly.